This Privacy Policy (the “Policy”) explains how GOLDENFLAKE LLC, 30 N Gould St STE R, Sheridan, WY 82801, United States (“Company”, “we”, “us”) collects, uses, stores, shares, and protects personal data in connection with its online English tutoring platform for children aged 3–17, related websites, applications, and services (collectively, the “Services”).

This Policy is inspired by industry standards used by leading online ESL platforms and is designed to comply with applicable data‑protection laws, including the GDPR, COPPA, CCPA/CPRA, and other relevant regulations.

1. Scope

This Policy applies to:

• Parents or legal guardians (“Users”)
• Students (minors)
• Tutors (“Tutors” or “Teachers”)
• Website visitors and applicants

2. Data Controller

GOLDENFLAKE LLC is the data controller for personal data processed through the Services.

Contact: contact@goldenflake.site

3. Personal Data We Collect

3.1 Data Provided by Parents / Users

• Full name
• Email address
• Phone number
• Country / city of residence
• Child’s name, age, gender
• Booking, attendance, and feedback data

3.2 Data Collected During Classes

• Audio/video recordings of lessons (for quality control, safety, dispute resolution)
• Educational progress and teacher feedback

3.3 Data Provided by Tutors

• Full name
• Contact details
• Nationality and residence
• Teaching credentials and experience
• Profile photo/video
• Payment details

3.4 Automatically Collected Data

• IP address
• Device and browser data
• Usage logs
• Cookies and similar technologies

4. Legal Bases for Processing

We process personal data based on:

• Contractual necessity
• Legal obligations
• Legitimate interests
• Consent (especially for minors and marketing)

5. Children’s Privacy

We comply with COPPA and GDPR child‑specific safeguards. Personal data of children is collected only with verifiable parental consent. Parents may request access, correction, or deletion at any time.

6. Data Sharing

We may share data with:

• Tutors (limited to assigned students)
• Payment processors
• Hosting, analytics, and communication providers
• Authorities where legally required

We never sell personal data.

7. International Transfers

Data may be processed outside the user’s country. Appropriate safeguards (such as Standard Contractual Clauses) are applied where required.

8. Data Retention

Data is retained only as long as necessary for the purposes described or as required by law.

9. User Rights

Depending on jurisdiction, users may have the right to:

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Data portability

Requests can be sent to contact@goldenflake.site.

10. Security

We apply reasonable technical and organizational measures to protect personal data.